How to delete your Character.AI account, and your chats on 18 other companion apps

To delete a Character.AI account on the web, go to your Profile, then Profile Settings, Account, Manage Account & Data, and Delete Account. In the mobile app, open your Profile, tap the settings icon and choose Remove Account. The company’s help page says deletion “is permanent and cannot be reversed”, so if you want a copy of your chats, request the export first: it takes 3 to 4 weeks to arrive.

The other 18 apps below range from a button that works at once to an email you send and wait on. Every help page, policy and store listing was read on October 30, 2026; the paths are what those pages say, and we did not open the apps to click through them. What Character.AI’s bankruptcy means for stored chats is in our Chapter 11 post, and which of these apps train on chats is covered in a separate comparison.

Character.AI, step by step

Deletion can’t be reversed, so the export comes first. The help page “How do I download my data?”, edited October 8, 2026, gives two routes:

1. Web: Profile, Profile Settings, Account, Manage Account & Data, Export Data.
2. Mobile app: Profile, the Settings icon, Legal & Privacy, Export Data.

The download link goes to the email address on the account and stays valid for 7 days after the email is sent.

Then delete. Web: Profile, Profile Settings, Account, Manage Account & Data, Delete Account. Mobile: Profile, settings icon, Remove Account. The deletion article was last edited on October 3, 2024, two years before the export article, so the mobile menu may have moved since; the export article’s path through Legal & Privacy is the newer one.

Three questions the deletion page leaves open, and what the privacy policy (effective July 1, 2026) says about them:

• How long it takes. Neither page gives a time. The policy says the company keeps information “for the time necessary for the purposes for which it is processed” and may keep some of it “for legal compliance and to secure our Services”.
• Deleting without logging in. The policy sends privacy requests to a support form or [email protected], and says the company takes “reasonable steps to verify your identity” first. If it can’t verify you, it “may be unable to respond”.
• Whether your characters go too. Not always. If a Character you created has been made available to other users, the company reserves the right “to keep that Character active on the Services, even if you otherwise delete your data and your account.” The policy files this under “Popular Characters” but states no popularity threshold.

All 19 apps in one table

Two store rules explain why most of these apps have a delete button at all. Apple’s guideline 5.1.1(v) says an app that “supports account creation” must “offer account deletion within the app”. Google Play requires an in-app path and a web link for deletion requests. The Data safety section of all 12 apps here with a US Google Play listing says “You can request that data be deleted”. Candy.ai, CrushOn.AI, ourdream.ai, Secret Desires and Nectar AI run as websites, and our profiles found no official App Store listing for any of them, so Apple’s rule doesn’t reach them.

App	Where to delete	How fast it’s gone	Copy of your data	Page read Oct 30
Character.AI	Web and app (paths above)	Not stated; permanent	Yes, 3 to 4 weeks	Help Center
Chai	In the app: Profile, Settings, Delete Account	Permanent; app data kept up to 5 years after deletion	EU and UK users, on request	Privacy policy
Replika	App: Settings, Account Settings, Delete Replika. Web: my.replika.com, Account Settings	Profile, memories and purchases deleted within 60 days	On request, depending on where you live	Help Center, privacy policy
Kindroid	In the app	24 hours after the request	Yes, once every 30 days	Privacy policy, FAQ
Nomi	Account Settings, Delete Account	“within 28 or so days”	Depends on local law; no tool found	Delete page, privacy policy
Janitor AI	Settings, Security, Delete account; 6-digit code by email	Deactivated first, then a grace period	On request	Privacy policy, Help
Grok	App: Settings, Data Controls. grok.com: Settings	Up to 30 days	Yes, in Data Controls	Consumer FAQ, privacy policy
Talkie	Account settings, or talkie-ai.com/delete	Not stated; permanent	Web export: email, username, gender, age only	Privacy policy, delete page
PolyBuzz	App: Setting, Account, Delete	Irreversible; backups cleared at the next backup update	On request	Privacy policy
Paradot	In the app, or email [email protected]	Irreversible	On request	Terms, privacy policy
EVA AI	Delete your profile in the app or on the website, or ask Support	Not stated	On request, with ID	Privacy policy
Candy.ai	My Profile, Settings, Danger Zone, Delete Account	Some data kept for legal periods	On request (GDPR)	Help Center, privacy notice
CrushOn.AI	Profile, Settings, Delete Account	Recoverable for 3 days	Depends on local law, by email	FAQ, wiki FAQ
ourdream.ai	Settings, Account management, or [email protected]	Not stated	On request by email	Privacy summary, privacy policy
Secret Desires	Account settings	“No waiting periods”	On request	Trust Hub, privacy policy
Nectar AI	Discord ticket or [email protected]	Not stated; permanent	None found	FAQ, terms
Anima	Email [email protected]	Not stated	On request	Privacy policy
Muah AI	Email [email protected]	Not stated	Transfer on request	Privacy policy
SpicyChat	Request; some data editable in account settings	Not stated	Access on request	Privacy policy

Muah AI and SpicyChat have no CrushRated profile: both are left out under our inclusion rules on minor-related content. Their rows are here for people who already have an account and want out.

The apps that make you wait, or let you undo

Six of these apps put time between the click and the deletion, and a few let you change your mind inside that window.

Kindroid splits it by what you delete. Its privacy policy says deleting single messages, journal entries or media “takes effect immediately”, while deleting a Kindroid or the whole account “takes effect 24 hours after you request it”. The FAQ adds that “All Kindroids except the last one can be deleted instantly. The final Kindroid must be scheduled for 24-hour deletion.” Two 1-star App Store reviews this month took the wait badly; the one dated October 27, 2026 says: “They force you to keep the app for 24 hours.” The same FAQ says deleting the account “does not cancel your subscription”, so cancel billing separately.

Janitor AI deactivates the account first, and the confirmation screen shows the scheduled deletion date; signing back in during the grace period restores it. The policy doesn’t give the length of that period. The deletion needs a 6-digit code sent to the account email, and the help article is blunt about the consequence: support “cannot manually delete accounts”, so without access to that inbox Janitor can’t help you delete.

CrushOn.AI’s FAQ says you can recover a deleted account “by logging back in within 3 days of deletion”, and that “accounts with active subscriptions cannot be deleted”. Its own wiki is more cautious and tells users not to assume a deleted account can be restored.

Nomi’s delete page says all Nomis and all messages are “permanently deleted”, while its privacy policy says personal information goes “within 28 or so days of confirmation”. Grok’s FAQ says it takes “up to 30 days” to delete from SpaceXSI systems, and its privacy policy keeps data longer when needed “for legal, compliance, or safety” reasons. Grok used inside X follows X’s own help pages, not these. Replika’s privacy policy gives itself 60 days to delete your profile, memories, diary and purchased items. Secret Desires sits at the other end: its Trust Hub, updated March 9, 2026, promises “No waiting periods”, although its older privacy policy from October 2024 still describes deactivating the account rather than deleting it.

When there is no button, or the button won’t work

Anima, Nectar AI and Muah AI describe no self-service deletion on the pages read. Anima’s privacy policy sends every privacy request to [email protected]. Nectar’s FAQ says to request deletion through Discord or [email protected], though its terms say an account can be deleted “by following the instructions on the App or Site”. EVA AI offers both: delete the profile yourself, or ask Support, whose processing “will take some time to take effect”.

Two corrections on our side. Until this check, CrushRated’s profiles said Candy.ai and CrushOn.AI had no self-service delete. Candy’s Help Center describes one under My Profile, Settings, in a “Danger Zone” area, and CrushOn’s FAQ puts it under Profile, Settings. Both profiles were updated on October 30.

The button itself can be the obstacle. Replika asks for your account password during deletion, and a 1-star App Store review dated February 22, 2026 says: “it will not give me an option to put in my password to delete the account.” The deletion article doesn’t say what to do then. Replika’s GDPR erasure article points to a support form, asks you to send it from the email registered to the account, and promises a reply “within one month”.

If you only want the chats gone and the account kept, the apps differ a lot. Grok has “Delete All Conversations” in Data Controls. Kindroid’s FAQ says Rewind removes only your latest messages, up to 10, and that older ones can’t be deleted. Replika’s help center says “there’s no way to delete your entire message history without deleting your account.”

What survives a deletion

The pages of 11 of the 19 apps name something specific that can outlast the account.

App	What can remain after deletion	Policy wording
Character.AI	A Character made available to other users (no popularity threshold stated)	“even if you otherwise delete your data and your account”
ourdream.ai	A public Character past a popularity threshold	Same wording as Character.AI’s
Chai	Data collected through the app, up to five years	“the duration of the account and five (5) years following its deletion”
Replika	Consent records 5 years; financial records 10 years	Privacy policy section 6
Kindroid	Account records and payment-method hashes, up to 7 years	“to prevent abuse and ban evasion”
Janitor AI	Email address and sign-in metadata	“Deleting an Account does not immediately erase every account record.”
Nomi	Training and communications archives	Archived data “would no longer be attributable to you”
Candy.ai	Financial and transaction data, ten years	Privacy notice section 6
Talkie	Ownership of your Talkies is given up; their creator shows as “Null”	Account Deactivation page
PolyBuzz	Backup copies until the next backup update	Privacy policy 7.3.2
EVA AI	Cached web pages outside its control	Privacy policy section 6

Two of these deserve a closer look before you delete. Chai’s limit covers everything collected through the app, not only billing records, and Chai is one of the five apps whose policies say chats help train their AI, as our training comparison sets out. Talkie’s Account Deactivation page says all conversation content is “permanently erased”, but it also says you automatically relinquish ownership of your Talkie and that its creator will appear as “Null”. The page does not say whether the character stays visible to other users.

Deleting an account does not always end the bill. Replika’s terms say deletion “does not by itself cancel an app-store subscription”, and Kindroid’s FAQ says the same for its plans. Candy.ai’s help center says the opposite for its web billing: deleting before the renewal date “will automatically cancel any active subscription”. For Character.AI’s c.ai+ and lite plans, the cancellation steps are in the Chapter 11 post.